Our dedicated staff are passionate about animal care.


Bianca Betros

Veterinarian (BVSc (Hons I))

Bianca graduated from The University of Queensland in 1999. She grew up on a farm in Tenterfield, in northern NSW where she was constantly surrounded by goats, sheep, horses, cattle, cats, dogs, rabbits and various wildlife from a very early age…it was here that her dream of becoming a vet was established.

After graduation, Bianca worked for 2 years at Heathcote Veterinary Clinic, then travelled to Witham, Essex in England where she spent a further two years in a very busy small animal practice, and of course travelling when possible.  Upon her return to Sydney, Bianca became an associate veterinarian at North Randwick Veterinary Clinic, where she worked for two and half years.  She has also worked at Figtree Veterinary Clinic in Lane Cove and Annandale Animal Hospital in Leichhardt.

Bianca understands completely the value of the human-animal bond, the value that our pets add to our lives and the part they play as members of our family. Bianca has a special interest in small animal medicine and through constant study aims to keep up with all the most recent and effective treatment options to help our animals to live long, healthy lives.

Bianca's family includes two children – William and Amelia, a miniature Schnauzer named Bonny, Chelsea the chicken, two cockatiels Patch and Trixie, a budgie and a tank of tropical fish.

Bianca has special interests in small animal medicine, soft tissue surgery and dentistry.

Fiona Crago

Veterinarian (BVSc (Hons 1))

Fiona graduated from the University of Sydney in 2017 with a first class honours degree in a Bachelor of Veterinary Science. She enjoys all aspects of veterinary practice, mainly practicing small animal medicine but with an ongoing interest in equine medicine. She has previously worked for Silver Pines Equine Clinic in Mittagong, is a licensed racehorse vet and has completed additional training in equine dentistry. Fiona has completed additional training in equine dentistry.

Fiona is a local Bundanoon resident and loves this part of the world. Her menagerie includes 3 ponies, most of them expensive paddock ornaments these days. She also has a partner, two children and two English Cocker spaniels called Olive and Bee all of whom keep her very busy.

Spare time is pretty limited these days, but Fiona enjoys playing the bagpipes in the local Bundanoon Pipe Band, riding, travelling, skiing, reading and a good red!

Erica Steppat

Veterinarian (BVSc)

Erica graduated from Sydney University in 1995. After graduation, Erica worked in Narromine and Port Macquarie, where she did a lot of work for RSPCA and was the Vet at Port Macquarie races. As many vets do- UK then lured her for over 3 years. She worked in a variety of mixed and small animal practices there, in between an awful lot of travel! Erica even had the opportunity to volunteer on the Spanish islands of Menorca and Tenerife to spey feral cats for feral cat population control.

Erica began teaching Veterinary Nursing at Ultimo TAFE, Sydney over 10 years ago. She has always stayed current in practice through emergency and locum work in Sydney.

Her life-long dream was to always own cattle and live on some land and she accomplished this last year. She is now the proud owner of two Highland ‘Cows’; Hamish and Shaggy with a heifer set to join them this year. Her fur family also includes Timmy a Poodle-cross who has discovered the wonders of chasing rabbits.

Erica is loving the Southern Highlands lifestyle. She joins us as a weekend and casual Veterinarian to assist when needed, whilst continuing to teach Vet Nursing full time at TAFE.

Felicity McIntyre

Head Nurse (Bachelor of Veterinary Technology)

Felicity completed her Certificate IV Veterinary Nurse in 2017 and has also complete a Bachelor of Veterinary Technology at Charles Sturt University in 2019. She has moved to Bundanoon to take up her first full time vet nursing position and originally comes from Nariel Valley in Victoria where she grew up on a dairy and beef cattle farm. Felicity owns two German Koolie cross dogs Luna and Zelda two cats named Harris & Perry. 

Felicity enjoys travelling and has visited Cambodia and spent six months in Canada on a working holiday. She also enjoys dog scentwork trialing, netball, tennis, photography and art. 

Felicity's veterinary interests include animal behaviour and training, reproduction and genetics.

Rachael Zveglic

Veterinary Nurse (Cert IV in Veterinary Nursing)

Rachael recently joined our team at the start of July this year, after nursing in the southern highlands for the past 2 years. Rachael graduated as a qualified vet nurse in 2020 from Yalla TAFE.
Everything in Rachael's life revolves around animals. She grew up with a menagerie of animals, worked at the local animal shelter for 6 years and has a strong passion for dog training and dog behavior.
When Rachael isn't at the clinic, she spends her time working at greyhound rescue and also enjoys continuing her studies in animal related courses.
Rachael’s family includes her fiancée Reece, Penny a rescue boxer, Eddy, Herbie & Ivy three adopted cats who were bottle-fed from day old kittens as well as Tibby and Pepsi two rabbits.

Phoebe Knight


Phoebe is currently our hospital groomer and is also studying towards her Certificate IV in Veterinary Nursing.

Phoebe grew up on the Northern Beaches and spent her weekends and holidays up on the family farm in the Hunter Valley. She was able to fuel her love for the outdoors and animals.

On graduating from school Phoebe enrolled in a design course and followed this on with a BA Visual Arts/Honours at the ANU. Her passion for sculptural arts took her on an exchange to China. After completing the degree Phoebe worked at the NGA for two and a half years before travelling overseas to see the world. Two years after returning to Australia she settled in Bundanoon.

Phoebe has a greatly adored Staffie- X called Frankie, a son and a Yorkshireman. 

She loves art, a good mystery and swimming.

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