Our dedicated staff are passionate about animal care.


Bianca Betros

Veterinarian (BVSc (Hons I))

Bianca graduated from The University of Queensland in 1999. She grew up on a farm in Tenterfield, in northern NSW where she was constantly surrounded by goats, sheep, horses, cattle, cats, dogs, rabbits and various wildlife from a very early age…it was here that her dream of becoming a vet was established.

After graduation, Bianca worked for 2 years at Heathcote Veterinary Clinic, then travelled to Witham, Essex in England where she spent a further two years in a very busy small animal practice, and of course travelling when possible.  Upon her return to Sydney, Bianca became an associate veterinarian at North Randwick Veterinary Clinic, where she worked for two and half years.  She has also worked at Figtree Veterinary Clinic in Lane Cove and Annandale Animal Hospital in Leichhardt.

Bianca understands completely the value of the human-animal bond, the value that our pets add to our lives and the part they play as members of our family. Bianca has a special interest in small animal medicine and through constant study aims to keep up with all the most recent and effective treatment options to help our animals to live long, healthy lives.

Bianca's family includes two children – William and Amelia, a miniature Schnauzer named Bonny, Chelsea the chicken, two cockatiels Patch and Trixie, a budgie and a tank of tropical fish.

Bianca has special interests in small animal medicine, soft tissue surgery and dentistry.

Fiona Crago

Veterinarian (BVSc (Hons 1))

Fiona graduated from the University of Sydney in 2017 with a first class honours degree in a Bachelor of Veterinary Science. She enjoys all aspects of veterinary practice but also has a special interest in equine medicine. For this reason she also works at Silver Pines Equine Clinic in Mittagong. Fiona has completed additional training in equine dentistry, is a member of Equine Dental Vets Australia and is a licensed racehorse veterinarian with Racing NSW.   

Fiona is a local Bundanoon resident and loves this part of the world. Her menagerie includes 6 horses, most of them expensive paddock ornaments these days. She also has a partner, two children and two English Cocker spaniels called Olive and Bee all of whom keep her very busy.

Spare time is pretty limited these days, but Fiona enjoys riding, travelling, skiing, reading and a good red!

Erica Steppat

Veterinarian (BVSc)

Erica graduated from Sydney University in 1995. After graduation, Erica worked in Narromine and Port Macquarie, where she did a lot of work for RSPCA and was the Vet at Port Macquarie races. As many vets do- UK then lured her for over 3 years. She worked in a variety of mixed and small animal practices there, in between an awful lot of travel! Erica even had the opportunity to volunteer on the Spanish islands of Menorca and Tenerife to spey feral cats for feral cat population control.

Erica began teaching Veterinary Nursing at Ultimo TAFE, Sydney over 10 years ago. She has always stayed current in practice through emergency and locum work in Sydney.

Her life-long dream was to always own cattle and live on some land and she accomplished this last year. She is now the proud owner of two Highland ‘Cows’; Hamish and Shaggy with a heifer set to join them this year. Her fur family also includes Timmy a Poodle-cross who has discovered the wonders of chasing rabbits.

Erica is loving the Southern Highlands lifestyle. She joins us as a weekend and casual Veterinarian to assist when needed, whilst continuing to teach Vet Nursing full time at TAFE.

Felicity McIntyre

Head Nurse (Certificate IV Veterinary Nursing)

Felicity completed her Certificate IV Veterinary Nurse in 2017 and has also complete a Bachelor of Veterinary Technology at Charles Sturt University in 2019. She has moved to Bundanoon to take up her first full time vet nursing position and originally comes from Nariel Valley in Victoria where she grew up on a dairy and beef cattle farm. Felicity owns a German Koolie cross dog named Luna, and a cat named Harris. 

Felicity enjoys travelling and has visited Cambodia and spent six months in Canada on a working holiday. She also enjoys sports, photography and art. 

Felicity's veterinary interests include animal behaviour and training, reproduction and genetics.

Christine Filipczyk

Veterinary Nurse (Cert. Veterinary Nursing)

Christine is a casual Veterinary Nurse, runs our Puppy School classes and is available for Behavioural consults. She also teaches Animal Studies at Sydney TAFE. Chrstine has been a vet nurse for 25 years. She hs always been into animals and feels blessed to have been able to follow and develop her interests into a career. Her home has always been filled with animal friends and she has owned and cared for dogs, cats, rodents, birds, horses, cattle, sheep and goats. Cnristine is also an animal trainer/ handler which led her to taking a role with the Australian Quarantine and Inspection Service as a Detector Dog Handler. For 16 years Christine worked with detection (sniffer) dogs at Sydney International Airport and seaports. During this time she has had the opportunity to supervise post entry animal quarantine operations, overseeing the care of domestic pets during their import quarantine period.

After Christine and her husband started a family they decided they needed more space and moved to Bundanoon in 2012. They love the outdoors, nature and the animal oriented lifestyle we have here in Bundanoon.

Christine and her huspband share their home with a lovable but nutty chocolate Labrador "Gidget", a bearded dragon and backyard chooks. Their horses live in Exeter. If Christine actually had any spare time she would have a beautiful and productive garden, actually ride her horses and read more books.

Greg Pointing

Registered Veterinary Nurse (Certificate IV in Veterinary Nursing)

Greg is one of our Registered Veterinary Nurses and comes to us to us with 6+ years of working with our native wildlife here in the Southern Highlands where Greg and his wife run Dimmocks Retreat Wildlife, a registered charity focused on improving the outcomes for wildlife who come in requiring veterinary care.

Greg is a licensed darter, has certification to work on firegrounds and is experienced in triage and emergency and critical care of injured wildlife.

Deciding on a career change from corporate executive in 2014 Greg entered the world of wildlife rehabilitation, creating Dimmocks Retreat Wildlife shortly after and focusing on delivering high level of veterinary care to wildlife undergoing rehabilitation.

Achieving AVNAT certification as a Registered Veterinary Nurse in 2019, Greg holds a Certificate 3 in Animal Studies, Certificate IV in Veterinary Nursing and regularly completes professional development courses to maintain his certification.

In his spare time, Greg is completing a Bachelor of Science (Animal Science & Veterinary Studies) to further develop his knowledge.

At home, Greg and his wife Justine have a Border Collie X called Druitt, two Cockatiels called Dougal and Rufus and a random number of ducks
, all rescues and all contributing to the chaos of Greg’s chosen life.

Phoebe Knight


Phoebe is currently our hospital groomer and is also studying towards her Certificate IV in Veterinary Nursing.

Phoebe grew up on the Northern Beaches and spent her weekends and holidays up on the family farm in the Hunter Valley. She was able to fuel her love for the outdoors and animals.

On graduating from school Phoebe enrolled in a design course and followed this on with a BA Visual Arts/Honours at the ANU. Her passion for sculptural arts took her on an exchange to China. After completing the degree Phoebe worked at the NGA for two and a half years before travelling overseas to see the world. Two years after returning to Australia she settled in Bundanoon.

Phoebe has a greatly adored Staffie- X called Frankie, a son and a Yorkshireman. 

She loves art, a good mystery and swimming.

No data to display
No data to display
No data to display
No data to display